The Madrid EDITION

DISTANCE SALES AGREEMENT and PRIVACY POLICY

1- PARTIES TO THE CONTRACT

ZAREN GRUP HEALTH AND TOURISM INDUSTRY. TIC. ACE. A service contract has been signed between (hereinafter referred to as AGENCY) and the person receiving the service (hereinafter referred to as CONSUMER) by approving this agreement.

2- SUBJECT OF THE CONTRACT

The subject of this contract is the Law No. 6502 on the Protection of Consumers - Regulation on the Procedures and Principles of Implementation of Distance Contracts, regarding the sale and performance of the reservation service of travel movements such as hotels, flight tickets, car rentals, tours, etc., which the Agency sells to the Consumer. (OG: 27.11.2014/29188) covers the rights and obligations of the people in accordance with the provisions.

3-GENERAL PROVISIONS

Consumer, Agency’s name, title, full address, telephone and other access information, basic features of the service subject to sale, sales price including taxes, payment method, etc. All preliminary information regarding the subject service offered for use, the use of the right of withdrawal and how this right will be implemented, official authorities to whom they can submit their complaints and objections, etc. Preliminary information is provided by the Agency in a clear, understandable and appropriate manner to the internet environment. It accepts and declares that this preliminary information is stored electronically and/or confirmed by phone or e-mail, and that the contract is approved and this contract is recorded.

 The Consumer accepts the information document regarding the reservation made through the online system and the subsequent e-mail and SMS notifications made by the Agency.

 Consumers who participate in the service despite having a signature on the contract are deemed to have accepted and undertaken the terms and conditions once the Consumer they have authorized for their advertisements approves this contract. The Agency reserves the right of recourse to other Consumers.

If the service subject to the contract is used by a person other than the Consumer, the Agency is not responsible for the person in question not accepting the performance.

 If the relevant bank or financial institution does not pay the service fee to the Agency due to the unfair or unlawful use of the Consumer’s credit card by unauthorized persons after the performance of the service, the Consumer is obliged to compensate for the resulting damages.

If the bank or financial institution does not pay the service fee to the Agency for any reason, including claims of unfair and unlawful use, arising from the credit card used by the Consumer without the fault of the agency, after the performance of the product/service subject to the contract, the Consumer shall be liable for the service fee and any damages. will be responsible together with the legal interest that will accrue from the date of reservation.

4- MUTUAL RIGHTS AND OBLIGATIONS

If the Consumer does not accept the performance because the service he has purchased is defective, he is obliged to immediately notify the Agency and the accommodation facility in writing. Otherwise, the Consumer is deemed to have accepted the performance and used the service. If the accommodation facility does not have the specified qualifications or is not in a position to provide service, the responsibility belongs to the accommodation facility and the Agency does not have any responsibility. In this case, the Agency has the right to accommodate the consumer in a facility of the same standard or a higher category. If the Consumer does not accept such a change, he has the right to take back the price he paid for his reservation and cannot claim any compensation from the Agency.

 If force majeure prevents the contract from being realized, the party in whose name the contract is made will notify the other party immediately and in writing. If the Consumer requests cancellation in the presence of force majeure, the Agency is obliged to refund to the Consumer the price it can receive from the person or organization from which it purchased the service or mediated. The agency cannot be held responsible for the refund of the money it did not receive.

 In case of early departure, including force majeure, on the grounds that the service is defective, the Consumer must notify the Agency representative and the hotel he/she is staying in in writing of the reasons during the performance of the service, and the refund is at the initiative of the cooperating hotel / company / provider. The Consumer cannot raise an objection to the Agency in this regard. The penal action to be applied will be invoiced to the Consumer.

 Depending on the travel movement product purchased, the consumer must first report all his/her dissatisfaction with the airline and/or hotel and/or provider companies to the hotel, the airline, that is, his/her addressee, and then show the hotel as the other party in the lawsuits and complaints he/she will file. No material or moral compensation can be claimed from the Agency in this regard.

 In case of price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, and there is no refund for the discounts called action by the facility. All responsibility for the baggage and its contents belongs to the owner, and the Agency has no responsibility for loss, theft or damage. The consumer is obliged to comply with the laws and practices governing the vehicle in which he will travel and the facility in which he will stay.

 The scope of coverage for incomplete or defective performance, damage and losses of Consumers purchasing travel insurance services is determined by the policy of the insurance company offering this service. The agency does not bear any responsibility for the content, scope or application of these guarantees.

5- CANCELLATION, ABANDONMENT AND CHANGES

Even though the agency has shown all necessary care, it may cancel the contract in cases of force majeure that prevents the start or continuation of the service or in cases arising from service providers, hotels to stay, airline companies, tour organizer companies or third parties. This situation must be reported to the Consumer as soon as possible. In this case, the Consumer has no right to compensation. The cost of services not used by the Agency may be refunded to the Consumer; this is entirely at the discretion and discretion of the Agency.

 The cancellation and return conditions of the service purchased by the Consumer are also determined by the conditions received from the providers, the cancellation and return conditions of each provider may differ and these conditions are clearly stated in our travel portal system before the purchase of the relevant product/service. The consumer is deemed to have accepted these conditions before purchasing this service. If the Consumer does not notify in writing within 24 hours that he/she has missed the start date and will accept the performance later, the Agency has the right to cancel all reservations made on behalf of the Consumer after 24 hours. In such cancellations, no refund will be made to the Consumer.

If deemed necessary, the agency may partially or completely cancel the services it has announced or recorded up to 7 days before the start. If the consumer does not accept these changes and cancellations, he has the right to cancel his reservation and receive a full refund of the fee he paid within 10 days.

 If the consumer cancels the contract before the start of the service, the refund of the service fee is determined by which company, which hotel, which airline, which provider the service received and their cancellation and return conditions, and refund fees, if any, are paid accordingly. Date changes made by the consumer have the effect of cancellation and the prices of the service on the change date are valid.

 If it is not possible for the Consumer to continue the service he/she has purchased, the Consumer must inform the Agency in writing of the situation at least 7 days before the departure date and cancel his/her reservation, tour, hotel, etc. The ability to transfer it to a third party by fulfilling all the conditions applicable to it is applicable in accordance with the conditions of whichever product/service is purchased from whichever provider. Especially in airline and flight ticket services, there is absolutely no transfer, no name change, and no transfer. If transfer is possible, in this case hotel, tour etc. The transferor and the transferee are jointly responsible for the payment of the service fee and all additional expenses arising from the transfer in question to the Agency.

 The reservation can be canceled without interruption if the consumer certifies the illness or death of himself or his first-degree relatives that prevents his usual occupation for 10 days with an official report from a full-fledged state hospital. This situation is again processed in direct proportion to the rules of the relevant provider. The Consumer cannot make any claims in cases that cannot be documented with a report or are incompletely documented.

6- RIGHT OF WITHDRAWAL

In accordance with Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised within the scope of the product/service subject to this contract. However, the cancellation conditions applicable to reservation cancellation are stated above.

7- PRIVACY

The information specified by the Consumer in this agreement and the information provided to the Agency for payment purposes will not be shared by the Agency with third parties, except for the existence of administrative/legal obligation.

 Credit card information is only used to obtain authorization by being securely transmitted to the relevant banks during the collection process and is never stored. All information regarding the credit card is deleted from the system after authorization.

8- OTHER PROVISIONS

 In matters not written in this contract, Law No. 1618, TKHK No. 6502, IATA, IHA, UFTAA Convention provisions, BK., TTK, international agreements in which Turkey is included and the Statutes, Regulations, Circulars and Communiqués issued accordingly will be applied.

 Applications may be made to the authorized Consumer Arbitration Committees or Consumer Courts for the resolution of disputes arising from the implementation of this agreement. Even if consumers cannot sign this reservation contract for any reason by purchasing it by mail order, virtual POS, money order or EFT, they have learned the terms of this contract, which will be valid between the parties, through the catalogue, website or advertisements, and they agree to receive this reservation contract in the written terms in this contract. They have committed.

Regards,

ZAREN GRUP HEALTH AND TOURISM INDUSTRY. TRADE. Inc.

PRIVACY POLICY

The data of either employees or other people at ZAREN is confidential. No one can use this data for any other purpose, copy it, reproduce it, transfer it to others, or use it for purposes other than business purposes, without complying with the contract or law.

User Account Security

For the security of your membership account, do not share your username and password with which you registered on the Site with anyone. When creating your password, we recommend that you use special combinations of numbers, letters and special characters to ensure that your password cannot be guessed by anyone other than you. Sharing your password or user information with third parties or having this information come into the hands of third parties may cause important data such as your user information and reservation information to be controlled by third parties. We would like to remind you that in such a case, you will be responsible for all actions taken through your user account. Therefore, you may be the addressee of legally binding transactions carried out by others on your behalf. If the security of your password is compromised for any reason, you must change your password.

Transaction Security

All necessary technical and administrative measures are taken to protect the personal data collected by ZAREN and to prevent it from falling into the hands of unauthorized persons and to prevent our customers and prospective customers from being victimized. In this context, it is ensured that the software complies with the standards, third parties are carefully selected and the data protection policy is observed within the company. Security-related measures are constantly renewed and improved.

Your Personal Data Security

You can share your personal data with us during your visit to the Site or when you become a member of the Site and make a reservation. For more detailed information about how we collect, process and transfer your personal data and how you can exercise your rights regarding your personal data, please review our Information Text on the Protection of Personal Data.

Audit

ZAREN carries out the necessary internal and external audits regarding the protection of personal data.

Reporting Violations

When ZAREN is notified of any violation of personal data, it takes immediate action to eliminate such violation. It minimizes the damage to the party concerned and compensates for the damage. When personal data is obtained by unauthorized persons from outside, the situation is immediately reported to the Personal Data Protection Board.

Applications can also be made according to the procedures specified at https://zarentravel.com regarding the notification of violations.

Communication

For your questions and requests regarding the confidentiality agreement, you can print and fill out the form below and send a registered letter to the address below.

Zaren Group Health and Tourism Industry. Tic. Inc.

Address: Ataköy 7-8-9-10. Part Mh. Çobançeşme E-5 Yan Yol Cad. No: 16/1 Internal Door No: 130

Bakırköy/Istanbul

Phone: +90 (850) 380 00 34

Email: info@zarentravel.com