DISTANCE SALES AGREEMENT and PRIVACY POLICY
1- PARTIES TO THE CONTRACT
ZAREN GRUP HEALTH AND TOURISM INDUSTRY. TIC. ACE. A service contract has been signed between (hereinafter referred to as AGENCY) and the person receiving the service (hereinafter referred to as CONSUMER) by approving this agreement.
2- SUBJECT OF THE CONTRACT
The subject of this contract is the Law No. 6502 on the Protection of Consumers - Regulation on the Procedures and Principles of Implementation of Distance Contracts, regarding the sale and performance of the reservation service of travel movements such as hotels, flight tickets, car rentals, tours, etc., which the Agency sells to the Consumer. (OG: 27.11.2014/29188) covers the rights and obligations of the people in accordance with the provisions.
3-GENERAL PROVISIONS
Consumer, Agency's name, title, full address, telephone and other access information, basic features of the service subject to sale, sales price including taxes, payment method, etc. All preliminary information regarding the subject service offered for use, the use of the right of withdrawal and how this right will be implemented, official authorities to whom they can submit their complaints and objections, etc. Preliminary information is provided by the Agency in a clear, understandable and appropriate manner to the internet environment. It accepts and declares that this preliminary information is stored electronically and/or confirmed by phone or e-mail, and that the contract is approved and this contract is recorded.
The Consumer accepts the information document regarding the reservation made through the online system and the subsequent e-mail and SMS notifications made by the Agency.
Consumers who participate in the service despite having a signature on the contract are deemed to have accepted and undertaken the terms and conditions once the Consumer they have authorized for their advertisements approves this contract. The Agency reserves the right of recourse to other Consumers.
If the service subject to the contract is used by a person other than the Consumer, the Agency is not responsible for the person in question not accepting the performance.
If the relevant bank or financial institution does not pay the service fee to the Agency due to the unfair or unlawful use of the Consumer's credit card by unauthorized persons after the performance of the service, the Consumer is obliged to compensate for the resulting damages.
If the bank or financial institution does not pay the service fee to the Agency for any reason, including claims of unfair and unlawful use, arising from the credit card used by the Consumer without the fault of the agency, after the performance of the product/service subject to the contract, the Consumer shall be liable for the service fee and any damages. will be responsible together with the legal interest that will accrue from the date of reservation.
4- MUTUAL RIGHTS AND OBLIGATIONS
If the Consumer does not accept the performance because the service he has purchased is defective, he is obliged to immediately notify the Agency and the accommodation facility in writing. Otherwise, the Consumer is deemed to have accepted the performance and used the service. If the accommodation facility does not have the specified qualifications or is not in a position to provide service, the responsibility belongs to the accommodation facility and the Agency does not have any responsibility. In this case, the Agency has the right to accommodate the consumer in a facility of the same standard or a higher category. If the Consumer does not accept such a change, he has the right to take back the price he paid for his reservation and cannot claim any compensation from the Agency.
If force majeure prevents the contract from being realized, the party in whose name the contract is made will notify the other party immediately and in writing. If the Consumer requests cancellation in the presence of force majeure, the Agency is obliged to refund to the Consumer the price it can receive from the person or organization from which it purchased the service or mediated. The agency cannot be held responsible for the refund of the money it did not receive.
In case of early departure, including force majeure, on the grounds that the service is defective, the Consumer must notify the Agency representative and the hotel he/she is staying in in writing of the reasons during the performance of the service, and the refund is at the initiative of the cooperating hotel / company / provider. The Consumer cannot raise an objection to the Agency in this regard. The penal action to be applied will be invoiced to the Consumer.
Depending on the travel movement product purchased, the consumer must first report all his/her dissatisfaction with the airline and/or hotel and/or provider companies to the hotel, the airline, that is, his/her addressee, and then show the hotel as the other party in the lawsuits and complaints he/she will file. No material or moral compensation can be claimed from the Agency in this regard.
In case of price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, and there is no refund for the discounts called action by the facility. All responsibility for the baggage and its contents belongs to the owner, and the Agency has no responsibility for loss, theft or damage. The consumer is obliged to comply with the laws and practices governing the vehicle in which he will travel and the facility in which he will stay.
The scope of coverage for incomplete or defective performance, damage and losses of Consumers purchasing travel insurance services is determined by the policy of the insurance company offering this service. The agency does not bear any responsibility for the content, scope or application of these guarantees.
5- CANCELLATION, ABANDONMENT AND CHANGES
Even though the agency has shown all necessary care, it may cancel the contract in cases of force majeure that prevents the start or continuation of the service or in cases arising from service providers, hotels to stay, airline companies, tour organizer companies or third parties. This situation must be reported to the Consumer as soon as possible. In this case, the Consumer has no right to compensation. The cost of services not used by the Agency may be refunded to the Consumer; this is entirely at the discretion and discretion of the Agency.
The cancellation and return conditions of the service purchased by the Consumer are also determined by the conditions received from the providers, the cancellation and return conditions of each provider may differ and these conditions are clearly stated in our travel portal system before the purchase of the relevant product/service. The consumer is deemed to have accepted these conditions before purchasing this service. If the Consumer does not notify in writing within 24 hours that he/she has missed the start date and will accept the performance later, the Agency has the right to cancel all reservations made on behalf of the Consumer after 24 hours. In such cancellations, no refund will be made to the Consumer.
If deemed necessary, the agency may partially or completely cancel the services it has announced or recorded up to 7 days before the start. If the consumer does not accept these changes and cancellations, he has the right to cancel his reservation and receive a full refund of the fee he paid within 10 days.
If the consumer cancels the contract before the start of the service, the refund of the service fee is determined by which company, which hotel, which airline, which provider the service received and their cancellation and return conditions, and refund fees, if any, are paid accordingly. Date changes made by the consumer have the effect of cancellation and the prices of the service on the change date are valid.
If it is not possible for the Consumer to continue the service he/she has purchased, the Consumer must inform the Agency in writing of the situation at least 7 days before the departure date and cancel his/her reservation, tour, hotel, etc. The ability to transfer it to a third party by fulfilling all the conditions applicable to it is applicable in accordance with the conditions of whichever product/service is purchased from whichever provider. Especially in airline and flight ticket services, there is absolutely no transfer, no name change, and no transfer. If transfer is possible, in this case hotel, tour etc. The transferor and the transferee are jointly responsible for the payment of the service fee and all additional expenses arising from the transfer in question to the Agency.
The reservation can be canceled without interruption if the consumer certifies the illness or death of himself or his first-degree relatives that prevent